Shipping policy
Shipping Policy
At General Store, we strive to provide transparent and reliable shipping services to ensure your orders reach you in a timely manner. Below is a detailed overview of our shipping policies, including information on delivery methods, timelines, and special offers.
1. Shipping Methods & Delivery Times
We partner with trusted international courier services (such as DHL, FedEx, and local postal carriers) to deliver your orders globally. Delivery times vary by destination:
- International Shipping: 10–20 business days, depending on the country/region. Remote areas may experience slight delays due to customs processing or local logistics constraints.
Please note that delivery times are estimates and do not include order processing (1–3 business days) or unforeseen delays caused by weather, holidays, or customs issues.
2. Free Shipping Promotions
We regularly offer free shipping deals to enhance your shopping experience:
- Limited-Time Free Shipping: Occasional flash promotions where free shipping is available to all international destinations for a specified period (e.g., during holidays or sales events). Details will be clearly displayed on our homepage during the promotion.
- Spend-to-Save Free Shipping: Eligible when your order meets a minimum purchase amount (e.g., $50 or more). The threshold may vary by region and will be indicated at checkout. This offer applies to standard shipping only; expedited shipping costs still apply.
Free shipping promotions cannot be combined with other discount codes unless specified.
3. Shipping Costs
For orders not eligible for free shipping, costs are calculated based on:
- Package weight and dimensions.
- Destination country/region.
- Selected shipping method (standard or expedited).
Shipping costs will be displayed clearly at checkout before you confirm your order.
4. Order Tracking
Once your order ships, we’ll send a confirmation email with a tracking number and a link to monitor your package’s progress. You can also check the status by logging into your account on our website.
5. Customs & Duties
International orders may be subject to import duties, taxes, or customs fees, which are determined by the destination country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for details before placing an order.
6. Undelivered or Lost Packages
If your package is marked as delivered but you haven’t received it, please contact our support team within 7 days of the delivery date. For lost packages (tracking shows no movement for 30+ days), we’ll investigate with the courier and offer a reshipment or full refund once the loss is confirmed.