Contact us

At General Store, we deeply value your thoughts, questions, and feedback. We’ve designed our support system to be as straightforward and helpful as possible, ensuring you can reach us easily and get the assistance you need without unnecessary hassle.

No matter what brings you to us—whether you’re seeking clarity on a product, need updates on an order, have concerns about shipping, or simply want to share your experience—our team is ready to listen and respond. The best way to connect with us is via email: support@generalstorez.shop. This direct line ensures your message lands in the hands of our dedicated support team, who are trained to address a wide range of inquiries with care and efficiency.

To help us assist you even faster, consider including relevant details in your email. For example, if your inquiry is about a specific product, mentioning its name can speed up our response. If it’s related to an order, adding your order number (found in your confirmation email) allows us to pull up your information quickly. A clear subject line—like “Question About Resin Lamp” or “Order Update Request”—also helps us prioritize and route your message appropriately.

We commit to replying to every email within 5 business days. While we strive to be prompt, please note that during busy periods such as holidays or sales events, there might be a slight delay. Rest assured, we treat each inquiry with equal importance and work diligently to provide thorough, helpful responses.

Your decision to reach out is important to us. It’s through these interactions that we learn, grow, and continue to improve the service and products we offer. We look forward to hearing from you and making sure your experience with General Store is a positive one.