Faq
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We support a variety of secure payment options to accommodate global shoppers, including major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are encrypted using industry-standard security protocols to protect your financial information. Please note that some payment methods may vary by region, and additional fees (such as currency conversion charges) may apply depending on your payment provider.
2. What materials are used in your resin art lamps?
Our resin art lamps are crafted using high-quality, eco-friendly epoxy resin that is non-toxic and durable. The materials are carefully selected to ensure clarity, color stability, and resistance to yellowing over time. LED bulbs included with the lamps are energy-efficient and long-lasting, complying with international safety standards. For specific details on a particular lamp, please refer to its product description or contact us at support@generalstorez.shop.
3. How do you ensure the quality of your general merchandise?
Every item in our general merchandise collection—from toys to household tools—undergoes strict quality checks before being listed. Toys are tested to meet ASTM (U.S.) and EN71 (EU) safety standards, ensuring they are non-toxic and free from harmful components. Household tools are inspected for durability and functionality, with a focus on materials that can withstand regular use. We also work with reputable suppliers who share our commitment to quality, and we continuously monitor customer feedback to address any potential issues.
4. Are there size or specification variations in your products?
Due to the handcrafted nature of our resin art lamps, slight variations in size, color, or texture may occur—these are part of their unique charm and not considered defects. For general merchandise like toys or tools, specifications (such as dimensions or weight) are listed in each product description, and we strive to ensure consistency. If you have concerns about a specific item’s size or specs, feel free to email us for clarification.
5. Do you offer product warranties?
Yes, we provide a 6-month warranty on resin art lamps covering manufacturing defects (e.g., faulty wiring, resin cracks due to poor craftsmanship). For general merchandise, warranties vary by product: toys typically have a 3-month warranty against defects, while household tools may come with a 12-month warranty. Warranty claims require proof of purchase (order number) and photos of the defect. Contact support@generalstorez.shop to initiate a claim.