Refund policy
Refund Policy
At General Store, we want to ensure your complete satisfaction with every purchase. Our refund policy aligns with industry standards to provide clear guidelines for returns and refunds.
1. Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unused, and with all original packaging and tags intact.
- Custom or personalized resin art lamps are eligible for refunds only if they arrive damaged or defective (evidence such as photos is required).
2. Non-Refundable Items
- Used or damaged items (excluding manufacturing defects).
- Gift cards or digital products (if applicable).
- Items returned after the 30-day window.
3. Refund Process
- To initiate a refund, contact our customer support team at support@generalstorez.shop with your order number and reason for return.
- Once approved, you will receive a return authorization and instructions for shipping the item back.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
- Upon receipt and inspection of the returned item, we will process your refund within 5–7 business days.
4. Refund Methods
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.
5. Defective or Damaged Items
- If you receive a defective or damaged item, contact us within 7 days of delivery with photos of the issue.
- We will either send a replacement (if available) or process a full refund, including return shipping costs.
6. Shipping Costs
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- You are responsible for return shipping costs, except in cases of defective or damaged items.